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Airbnb CEO Brian Chesky Says Customer Service Is the Company's 'Hardest Problem.' Here's How They're Using AI to Fix It.

Aug 7, 2025 - 20:15
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Airbnb CEO Brian Chesky Says Customer Service Is the Company's 'Hardest Problem.' Here's How They're Using AI to Fix It.
Airbnb CEO Brian Chesky stated in an earnings call that the company is applying AI to reduce customer service interactions by 15%.
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